Help centre
We've answered the questions we get most.
Take a look below — and if you still can't find what you need, our team is always happy to help.
How does the Luna Sole Care foot file work?
Its diamond roller spins at 2,000 RPM to gently buff away hard skin, cracked heels and calluses — no soaking, no blades, no pain.
When will I see results?
Most people feel smoother, softer feet right after the first use. Thicker calluses soften over a few short sessions across a week.
Is it safe? Will it hurt?
It's completely painless. The roller only buffs away hard, dead skin — it can't cut into healthy skin like a metal file. Gentle enough for sensitive feet.
How often should I use it?
Once or twice a week keeps your feet sandal-soft. A little goes a long way.
Do the roller heads need replacing?
The heads are replaceable and long-lasting. Swap in a fresh one when the grit wears down — no throwing the whole tool away.
How long does shipping take?
Orders ship within 24 hours and usually arrive in 2–5 business days with free express shipping and a tracking link.
What's your return policy?
Every order is backed by our 30-day trial. If you don't love it, return it — even opened — for a full refund, shipping included.
What payment methods do you accept?
All major cards, plus Apple Pay, Google Pay and Shop Pay — all through secure, encrypted checkout.
Still can't find your answer?
Our little team reads every message and replies within a couple of hours. No question is ever too small.
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