Return & Refund Policy

Last Updated: July 2026

We want you to feel confident shopping with us. If you experience an issue with your order, we are here to help. Because our products are personal care and hygiene items, certain return conditions apply.

1. How to Request a Return

To request a return, please contact our support team within 14 days of receiving your order. Please include:

  • Your order number
  • Your full name
  • The reason for your return
  • Clear photos if the item is damaged or incorrect

Our support team will review your request and provide return instructions if your request is approved. Please do not send products back without contacting us first.

2. Eligible Returns

We accept returns if:

  • The product is unused
  • The product is unopened
  • The product is in its original packaging
  • The product has not been in contact with skin
  • The item is in resellable condition

Approved returns must be shipped back within 7 days after receiving return approval.

3. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

  • Used products
  • Opened personal care items
  • Products that show signs of use
  • Items damaged through improper use
  • Products returned without original packaging
  • Clearance or final sale items

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Please include:

  • Your order number
  • Clear photos or videos showing the issue

After reviewing the issue, we may offer:

  • A replacement
  • Store credit
  • A partial refund
  • A full refund

We reserve the right to deny claims that do not include sufficient proof.

5. Refund Process

Once your returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund. If approved:

  • Refunds are sent to your original payment method
  • Processing time may take 5–10 business days depending on your bank or payment provider

Shipping costs are non-refundable unless the item arrived damaged or incorrect.

6. Order Cancellations

Orders may be canceled within 12 hours of purchase. After this period, your order may already be processed or shipped and can no longer be canceled.

7. Shipping Delays

Shipping times may vary due to high demand, customs processing, or carrier delays. Delays caused by shipping providers are outside our control and are not eligible for refunds.

8. Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item arrived damaged
  • The wrong item was received
  • The item is confirmed defective

We strongly recommend using a tracked shipping service for returns.

9. Contact Us

If you need assistance regarding your order, our support team is happy to help. Please contact us through our Contact Page or support email.